Refund policy
We want you to be happy with your Hide Crest purchase. Please review the following policy before placing your order.
7-Day Exchange Policy
You may request an exchange within 7 days of receiving your order.
To be eligible for an exchange:
- The item must be unused and in its original condition.
- The item must be returned with its original packaging and accessories.
- Proof of purchase may be required.
- Sale and discounted items are eligible for exchange within the 7-day period.
Wrong, Damaged or Defective Items
If you receive the wrong item, or your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos/videos of the issue.
If the issue is confirmed to be our responsibility, Hide Crest will cover the return shipping cost and arrange a replacement.
Customer-Requested Exchanges
If you simply want to exchange an eligible item for another product/variant, the customer is responsible for the return shipping cost.
The replacement will be shipped after the returned item has been received and inspected.
Non-Exchangeable Items
Items that have been used, damaged after delivery, altered, washed, or returned without their original condition/packaging may not qualify for an exchange.
How to Request an Exchange
Contact us through our store's contact information with your order number and details of the requested exchange. Our team will provide the return instructions.
Refunds
Hide Crest does not offer refunds for change-of-mind purchases. Exchanges are handled according to the conditions above.
Important: Do not promise a refund if you intend to operate an exchange-only policy.