Shipping policy

Thank you for shopping with Hide Crest. We aim to process and deliver every order as quickly and reliably as possible.

Order Processing

Orders are normally processed within 1–2 business days after payment or order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

We offer free standard delivery on eligible orders.

Estimated delivery time:

Pakistan: 3–5 business days
International orders: Delivery times vary depending on the destination, courier service, customs clearance, and other circumstances beyond our control.

The estimated delivery time shown at checkout should be used as the most relevant estimate for your order.

Order Tracking

When tracking information is available, it will be provided to you by email or through the contact information provided with your order.

Please allow some time for tracking information to become active after your order has been dispatched.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Any such charges that are not included at checkout are the responsibility of the customer.

Customs clearance may also cause additional delivery delays.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be shipped again.

Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's services and circumstances beyond our control.

If your package appears to be delayed or lost, please contact us so that we can assist you in communicating with the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide clear photographs of the package and product.

If the damage occurred during shipping and the claim is approved, we will assist with an appropriate resolution in accordance with our Return & Exchange Policy.